FAQ
Measuring for a Ring or Bangle​
Sizing is the responsibility of the customer and any alterations will come with a charge so I recommend taking the time to get it right and not to guesstimate.
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Alterations
Personalised and customised pieces of jewellery are non returnable as are earrings. Please ensure you are happy with the size you have chosen for your piece of Adie Douglas jewellery, refer to my sizing guide if unsure. Please contact me within 14 days of receiving your purchase if you have ordered the incorrect size. I allow the month of January for sizing alterations from Christmas orders, anything later will come with an appropriate charge. All alterations will come with a charge for my time, if necessary, and the customer will also be responsible for covering both return postage costs.
Payment and Shipping
Payment in full, when ordering.
Currently I offer only domestic shipping within UK.
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Placing an Order With Adie Douglas
Most items take approximately 7 days but this will be longer during busy times such as Christmas.
Every piece of jewellery I make is made by hand meaning that no two pieces will be identical, this is part of the beauty of handmade jewellery, and it means it will take a bit longer for you to receive your order. Please keep this in mind when ordering from Adie Douglas Hearts and charms are hand cut using a saw and some items are textured by hand so please allow for some variations from what you see in the photographs. This also includes the colour of semi-precious stones as slight variations and inclusions can occur. Some items, like certain semi-precious stones or specific gauges of gold or silver may not be in stock and will require ordering. This will mean that the order to delivery time might be a bit longer for certain custom made items but I will inform you of this before you place your order.
​Returns & Refunds
My hope, as the sole designer and maker of each and every piece of Adie Douglas jewellery, is that you are completely delighted with each and every purchase you make. If you are not satisfied with your purchase or if you have changed your mind about the piece you have ordered please contact me within 14 days of receiving your item. Once you have contacted me we can arrange for you to send back your order, with all the original packaging, in perfect condition, within 28 days of receiving it.
Unfortunately refunds cannot be made for earrings, due to health and hygiene reasons, or for custom made items that have been personalised.
The cost of returning your unwanted item to me is your responsibility and original delivery charges will only be refunded if your item was faulty or damaged.
Please ensure you return your item using Royal Mail Special Delivery as this is the only way that jewellery is insured if it gets lost. Returning any Adie Douglas jewellery using any other method of delivery will be at your own risk and I will not be able to complete your refund in case of lost items.
Privacy Policy
At Adie Douglas I take your privacy seriously and will only use your personal information to administer your account and to provide services you have requested from me. At no point will I use your personal information to contact you for the purposes of marketing, offers, services or competitions that I provide. I would also like to state that I will not pass your personal details on to any third party. I do not collect any personal or banking details through e-commerce.